It has been more than 24 hours since the first Garmin outage was reported, and it seems that some issues have yet to be resolved. Initially, some media sites reported the global website, production lines and Garmin Connect to experience outages likely due to a ransomware attack.
As of the time of publishing, ToughASIA finds that the Garmin Connect service is still down. Perhaps, this is the most critical service for sports enthusiasts in Malaysia.
To be clear, if you are a Garmin user, you can still you your smart devices and record your activities. It is just that you will not automatically see your activities history on the Garmin Connect app. However, should you need to upload your activities to a third party app – Strava, for example – you can do so via a manual upload by connecting your device to the charging cable and the computer.
On Garmin Malaysia’s Facebook page, Garmin left a comment at around 5pm today:
It is expected to be down for 3 days. You may contact us at 03-92858062 or email to email@example.com / firstname.lastname@example.org. We seek your kind understanding and patience. We sincerely apologised for any inconveniences this may caused.
Meanwhile, syncing issues aside, ToughASIA recommends Garmin users in Malaysia to continue the weekend workout routines. In times like these, it is especially important to maintain both physical and mental fitness.